Knowledge area

Tools

Choose analytics, feedback, roadmap, CRM, and collaboration tools by job.

Amplitude/Mixpanel/GA4

Amplitude, Mixpanel and GA4 for product analytics: differences, event model, user identification, and selection criteria.

How to build a knowledge base in Confluence or Notion: architecture, templates, owners, search, updates and archiving.

CRM for B2B using HubSpot and Salesforce: data model, pipeline, transaction steps, automation, integration and metrics.

Feature flags and rollout: flag types, segmentation, observability, access rights, removal and operational risks.

Feedback collection tools: channels, unified taxonomy, signal context, routing and loop closure with the user.

How to set up workflow in Jira or Linear: Task types, statuses, WIP, automation, fields and flow metrics without unnecessary bureaucracy.

Miro and FigJam for discovery and facilitation: whiteboard preparation, session script, participation, synthesis and transfer of solutions.

How to choose a product roadmap tool: audiences, outcome structure, scenarios, integrations, access rights and support cost.