Knowledge area

Product and UX

Shape usable, accessible experiences together with design and research.

Accessibility (base)

The basics of digital accessibility for the product team are: WCAG, keyboard, contrast, semantics, forms, content and testing.

Content design and interface microcopies: voice, scripts, buttons, errors, empty states, forms, and comprehensibility checks.

Customer journey map and user scenarios: Path boundaries, stages, context, pain, data, and choices for improvement.

How to create and develop a design system: principles, tokens, components, documentation, governance, adoption and metrics.

How Product and Design work together: sharing responsibility, discovery, decision criticism, handoff and shared quality criteria.